Since this kind of ticket expires after 2 hours, the conductor issued a railway ticket and an express ticket for the woman from Shin-Kobe to Shin-Osaka, which the woman could use to pass back through the gates at Shin-Osaka. The woman had gotten onto the bullet train platform using a platform ticket. The pair got out of the train together at Okayama Station, and the woman boarded the Hikari 482 back to Shin-Osaka about two hours later without going outside the ticket gates in Okayama. JR West said the conductor allowed the woman to board a first-class Green Car on the Hikari 473 bullet train that departed from Shin-Osaka at 4:02 p.m. The company did not release details on its punishment of the conductor, who is in his 50s, and the female colleague, an attendant in her 30s, following the woman's round trip between Shin-Osaka and Okayama stations in western Japan.
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